Warranty

General:

All products manufactured and installed by Thunderbird Glass include a one year warranty (unless otherwise stated on your invoice) against defects in materials and workmanship.   This includes residential and commercial skylight systems, structural pyramids, walkway covers, awnings, t-bar glazing systems, pressure plate glazing systems, glass canopies, ridge canopies, shed style canopies, skylights, skylight clusters, solariums, sunrooms, balcony enclosures, windows (framing), glass railings, storefronts, doors and any other product supplied and installed by Thunderbird Glass are provided with a one year warranty against defects in materials and workmanship.

Thunderbird Glass is warranted to the original purchaser / homeowner ONLY listed on the paid invoice.  Thunderbird Glass does not provide a warranty on any products that we do not install ourselves (supply only).

  • This warranty shall not exceed the original purchase price of the product exclusive of shipping and installation charges.
  • If a defect in a system or installation is discovered, the defective unit / system must be reported to Thunderbird Glass in writing (by email) without delay and within a reasonable amount of time to limit any damages that may result.  A copy of the paid invoice must be provided at the same time.
  • Thunderbird Glass must be given the opportunity to inspect any reported defects or problems with materials and workmanship within a reasonable amount of time after the defect is discovered.  If notice is not received by us in writing (email) and the homeowner/contractor goes ahead with repairs/replacements on their own, making a claim to Thunderbird Glass after the fact, then all warranties are null and void and cancelled.

Double Glazed Sealed units:

Standard TEN (10) year Manufacturer’s warranties will apply for double glazed sealed units. Extended warranties can be purchased for an “extra” charge and will be billed as an “extra” on your invoice.  We provide a limited warranty on workmanship and materials for a period of one year from the date of the “paid in full” invoice unless otherwise stated on your invoice.

Skylight Leak Repairs:

Service calls for Leak Repairs provide no warranty or guarantee and have a minimum charge of $150 for the first hour of labor and an additional $100 per hour per man.  While we make best efforts to fix a leak on the first service call, it may require more than one or two visits and sometimes, the problems may not be repaired at all with just caulking and flashing. as replacements may need to be done and/or roofs and systems repaired first.  After inspection, our experts will advise the best course of action for all skylight leak repairs.

All our employees are covered under WCB and we carry Liability Insurance.